Just because you don’t like what was described, it can’t be true? I don’t understand your reasoning. I’m in my 60s, I spent over 40 years in the workforce, and I saw all kinds of behavior. This story seems very plausible to me. Some people are spoiled, entitled, and uncooperative. Others try to make things better for everyone. This story illustrates the conflict between the two extremes- that’s why it’s a good story. Yes, some truths are inconvenient. But we still have to deal with reality.